FAQs

After receiving a tracking email, Shipping Activity will become available after 24 hours. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at info@soextraextensions.com

To ensure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

ALL SALES ARE FINAL!

Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges.

If you receive an item that is incorrect, e-mail us a photo of the item. After we confirm a mistake was made, we will send you the next steps on how to return your items.

Nothing sent back without prior written consent will receive a refund and the package will be returned to the sender.

Virgin Hair is human hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles are intact. All hair sold by So Extra Extensions is virgin hair except 613. The 613 hair has been processed to achieve the platinum color.

The number of bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. You will need at least three bundles to complete your entire head for lengths over 18”. For lengths over 24 inches we recommend using 4 bundles or more. Lengths Over 28 Inches we recommend 5 Bundles or more. Keep in mind that when using a closure or frontal you will have less space to place the weft so depending on desired fullness you may need fewer bundles.

Your new virgin hair extensions can be styled like your own hair. You are able to use a hot tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.

Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

Our extensions can last through multiple installs. However, the lifetime of you r extensions depends heavily on how they are cared for. On average our customers can use their extensions from 8 months to 1 year if cared for properly.